Contact
Last updated 11 September 2026
Hoik is a small operation. Email is the only channel, and it reaches us directly:
We usually reply within one business day. If it's about an existing order, include the email address you used at checkout — that's how we find it.
Useful subject lines
- Order question — where is it, can I change it, can I cancel
- Sizing help — send measurements and we'll tell you which one
- Bulk order — a big batch, quoted
- Something is wrong — broken, wrong size, never arrived
Before you email about a delay
Clips are printed to order and take 5–7 business days before they ship. If it's been less than that, nothing has gone wrong yet. Past that, please do chase us.