FAQ
Last updated 11 September 2026
Sizing
- How do I measure my strap?
- Width is the measurement across the flat of the strap; depth is its thickness. A ruler or calipers against the strap is enough. Round up if you're between sizes — a slightly loose clip still holds, a tight one won't go on.
- What if I guess wrong?
- Email us and we'll send the right size free the first time. See Returns.
- Can you do a size that isn't listed?
- Sometimes. Ask with your measurements. If it's a small change to the model we'll usually just do it.
The part itself
- What's it made of?
- PETG, which handles sun and heat better than PLA — it won't go soft in a car or deform on a bike left out in summer.
- What colour?
- Black, unless you ask for something else. If you want a specific colour, email before ordering and we'll tell you what's on the shelf.
- Will the layer lines show?
- Yes, slightly. It's a printed part, not an injection-moulded one. It's finished cleanly, but up close you'll see the texture.
- How strong is it?
- Strong enough for its job — holding a strap against a saddle rail. It is not a structural or safety part. Don't hang anything heavy off it, and don't use it where failure would matter.
Ordering
- Can I mix sizes in one order?
- Yes. Add each size to the cart on the shop page and they ship together in one package.
- Why does it take 5–7 days?
- Nothing is kept in stock. Your order goes on the printer after you place it. See Shipping.
- I want a lot of them.
- Order as many as you like — checkout doesn't cap it. For a big batch, email us first and we'll quote you and talk through timing.
- Is my card safe?
- Payment happens entirely on Stripe's own checkout page. We never see or store your card details. See Privacy.