Returns and refunds
Last updated 11 September 2026
Short version: if it's wrong, broken, or doesn't fit, email us within 30 days and we'll make it right — usually by printing you a new one. These are $10 clips; we'd rather fix it than argue about it.
Our mistake
Wrong size sent, printing defect, or damaged in transit: we'll send a replacement at no cost, or refund you in full if you'd rather. You don't need to ship the original back — return postage would cost more than the part. A photo helps us fix the underlying problem.
Your mistake
Ordered the wrong size, or it doesn't fit the strap you had in mind? Email us within 30 days of delivery. We'll send the correct size for free the first time this happens. After that we'll ask you to buy the replacement, because each one is printed individually and the margin doesn't cover repeat swaps.
Measure your strap before ordering and this shouldn't come up.
Cancelling
Because each order goes on the printer, cancellation depends on timing:
- Before it prints — full refund, no questions. Email us as soon as you can.
- After it prints but before it ships — full refund; the part goes in our spares bin.
- After it ships — treat it as a return under the sections above.
How refunds arrive
Refunds go back to the original payment method through Stripe. We issue them within two business days of agreeing to one; your bank typically posts it within 5–10 business days after that. Sales tax is refunded along with the item.
What we can't do
We can't refund an order that was delivered to an address you entered incorrectly and never came back to us, and we can't take back a clip that's been glued, cut, drilled, or otherwise modified. Beyond that, ask.