Privacy Policy
Last updated 11 September 2026
No accounts, no cookies, no ad trackers, no marketing emails, and no selling your data to anyone. We collect what's needed to print a part and post it to you, and that's it.
What we collect
- Order details — your email address, shipping address, and what you bought. Collected by Stripe at checkout and visible to us in the Stripe dashboard.
- Correspondence — if you email us, we keep the email.
- Aggregate analytics — page views and referrers, with no cookies and no way to identify you personally.
We never receive your card number, expiry, or security code. Those go straight to Stripe from Stripe's own checkout page.
Why
To take payment, print the right thing, ship it to the right address, answer your questions, and meet our tax and record-keeping obligations. Analytics tell us whether anyone is visiting. There is no other use — you will not be added to a mailing list.
Who else touches it
- Stripe
- Payment processing, tax calculation, and receipts. Stripe is the system of record for orders. See Stripe's privacy policy.
- Plausible Analytics
- Privacy-focused, cookieless analytics, served first-party from this domain. It records no personal data and no cross-site identifiers. See Plausible's privacy policy.
- Shipping carrier
- Your name and address go on the label, and the carrier uses them to deliver it.
That's the whole list. No advertising networks, no data brokers, no social trackers.
How long we keep it
Order records are kept as long as tax and accounting rules require — currently at least four years in California. Email correspondence is kept until it's no longer useful. Analytics data is aggregate and never tied to you.
Your rights
Wherever you live, you can email us and ask what we hold about you, ask us to correct it, or ask us to delete it. We'll do it within 30 days, except where we're legally required to keep an order record.
California residents have specific rights under the CCPA/CPRA, including to know, to delete, and to opt out of sale or sharing of personal information. We do not sell or share personal information, and we never have, so there is nothing to opt out of. To exercise any other right, just email us — you won't be treated differently for asking.
Children
This site isn't directed at children under 13, and we don't knowingly collect their data.
Changes
If this policy changes, the date at the top changes with it.
Contact
Any privacy question or request: info@hoik.bike.